The Future Of Omni-Channel Retail In Asia (Part 2)

This episode of The Negotiation is part 2 of our conversation with Patrick Deloy, Managing Director at Merkle, an award-winning e-commerce solutions provider, which supports medium to large B2C and B2B companies with the planning, development, localization and long-term support of multi-country e-commerce website deployments in the APAC region.

We continue our conversation with Patrick by discussing the merging of omnichannel retail consumers in Asia and the meta verse; the prominent commerce trends he sees post-Covid; how curb-side pickup became popular; the concept of total commerce; the partner ecosystem and why it’s critical to have to enter the APAC market; Patrick’s thoughts on how to win through superior customer experience; and how the future of offline retail is very much alive and well, just different.

Enjoy!

Topics Discussed and Key Points: 

• The merging of omnichannel retail consumers in Asia and the metaverse.
• Prominent trends following COVID’s emergence.
• How curbside pickup became popular.
• Why there’s still plenty of room for growth in omnichannel retail in Asia.
• The fractured ecosystem across APAC.
• The concept of total commerce.
• The partner ecosystem and why it is critical.
• Why customer experience is everything and how to enable superior customer experience.
• The future of offline retail and what customers expect from offline retail.