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Why Low Return Rates Can Be Misleading in Japan

Low return rates and minimal complaints are often treated as signs of customer satisfaction. In Japan, those signals can be misleading. The stronger indicator is often whether consumers choose to come back.

Asia Crossborder Summit 2026

Invitation only event October 14, 2026 Santa Monica, California Join Tmall Global, Rakuten, and Coupang alongside leading consumer brands and WPIC for a day of