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Why Low Return Rates Can Be Misleading in Japan

Low return rates and minimal complaints are often treated as signs of customer satisfaction. In Japan, those signals can be misleading. The stronger indicator is often whether consumers choose to come back.

Asia Crossborder Summit 2026

Invitation only event October 14, 2026 Santa Monica, California Join Tmall Global, Rakuten, and Coupang alongside leading consumer brands and WPIC for a day of

How Chinese Consumers Are Redefining Fragrance

How Chinese Consumers Are Redefining Fragrance

China’s fragrance market is changing as consumers rethink what fragrance means. From perfume and social commerce to lifestyle products, new habits are reshaping how scent is discovered, experienced, and incorporated into everyday life.

When “Made in Japan” Is Already the Trust Signal

When "Made in Japan" Is Already the Trust Signal

Many of the trust signals used to persuade consumers in other markets carry less influence in Japan. When quality and safety are already expected, differentiation often becomes a bigger challenge than trust.

Why Japanese Consumers Look for Reasons Not to Buy

Why Japanese Consumers Look for Reasons Not to Buy

Many Japanese consumers actively search for criticism, comparisons, and opposing views before making a purchase. Understanding why can help brands build trust and create content that aligns with how consumers actually evaluate decisions.

Two Different Paths to Growth in Japan

Two Different Paths to Growth in Japan

Matsukiyo and Sugi both crossed the ¥1 trillion mark in FY2025, but through very different approaches. Their contrasting strategies offer useful lessons for brands entering Japan.