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Why Low Return Rates Can Be Misleading in Japan

Low return rates and minimal complaints are often treated as signs of customer satisfaction. In Japan, those signals can be misleading. The stronger indicator is often whether consumers choose to come back.

Asia Crossborder Summit 2026

Invitation only event October 14, 2026 Santa Monica, California Join Tmall Global, Rakuten, and Coupang alongside leading consumer brands and WPIC for a day of

How Chinese Consumers Are Redefining Fragrance

How Chinese Consumers Are Redefining Fragrance

China’s fragrance market is changing as consumers rethink what fragrance means. From perfume and social commerce to lifestyle products, new habits are reshaping how scent is discovered, experienced, and incorporated into everyday life.

When “Made in Japan” Is Already the Trust Signal

When "Made in Japan" Is Already the Trust Signal

Many of the trust signals used to persuade consumers in other markets carry less influence in Japan. When quality and safety are already expected, differentiation often becomes a bigger challenge than trust.